These terms and conditions are the terms and conditions on which Aromatherapy Family agrees to sell our Products to you, the Customer. In the event of Aromatherapy Family’s acceptance of the Customer Order, the Customer and Aromatherapy Family shall be legally bound by these terms and conditions
1.1. The following terms will have the following meaning in these terms and conditions:
“Artist” the original creator of the Products as identified on the Website;
“Products” are items / products sole on www.aromatherapyfamily.com
” Aromatherapy Family ” – Athena Commercial Ltd of 81 King Street, Manchester, M2 4AH
“Customer” the customer placing an Order via the Website;
“IPR” means intellectual property rights including copyright, design right, trade marks, patents and any other similar rights whether registered or unregistered existing anywhere in the world;
“Order” an order placed by the Customer via the Website or via telephone to Aromatherapy Family for the purchase of Products;
“Original” the original copy of the Products as produced by the relevant Artist;
“Price” the price as displayed on the Website for the Products to be purchased by the Customer as indicated in the Customer’s Order;
“Print” a high quality print (either digital, silkscreen or lithograph) of the Products produced by or on behalf of AROMATHERAPY FAMILY;
“Website” the website accessible www.Aromatherapy Familyworks.co.uk and all other domain names owned and operated by AROMATHERAPY FAMILY linking to the same content.
2.1. By submitting an Order, the Customer will be deemed to have accepted these terms and conditions and the Customer will be required to tick to confirm the Customer’s acceptance of these terms and conditions prior to acceptance of the Customer’s Order by Aromatherapy Family.
2.2. The Customer must submit their Order(s) via the Website in accordance with the instructions set out on the Website or via telephone via the telephone number displayed on the Website. The Customer will be responsible for ensuring the completeness and accuracy of their Order(s) and Aromatherapy Family will not be liable for the Customer’s failure to provide complete and accurate information in their Order.
2.3. No Order will be validly submitted except via the e-commerce ordering process on the Website or related telephone number. Any terms or conditions which the Customer attempts to add to these terms and conditions Agreement in the course of making an Order will be void.
2.4. No Order will be deemed to have been accepted by Aromatherapy Family until Aromatherapy Family notifies the Customer in writing (which is typically by e-mail) to confirm of acceptance of the Order and any relevant purchase reference number.
2.5. We reserve the right to:
2.5.1 reject any Order submitted by the Customer for any reason.;
2.5.2. cancel any Order before delivery of the relevant Products in the event any payment of the Price for the Products fails.
2.6. Without limitation to the provisions relating to Limitation of Liability in clause 11 below, Aromatherapy Family will not be liable or otherwise responsible for any loss or damage caused to the Customer by cancellation of an order by Aromatherapy Family in accordance with clause 2.5 above.
3. Availability of Products
3.1. The Products displayed as available on the Website are subject to stock and supply availability, and there may be some delay in updating the Website with regard to the availability of Products.
3.2. The Customer acknowledges and accepts that Aromatherapy Family is reliant on its supply chain including third party suppliers of Prints and framing materials to Aromatherapy Family in fulfilling Orders. In the event that an Order is placed which Aromatherapy Family cannot immediately fulfil as a result of reliance on third party suppliers, Aromatherapy Family will inform the Customer as soon as practicable and delivery may be delayed until such time as stock is available.
3.3. In the event that an Order for Products is placed by another customer prior to the Customer’s Order, then the Order will not be processed and the Customer will be informed that the Products has already been sold, and any Price paid for the relevant Order will be refunded within a reasonable time.
4. Products and Sales
4.1. Aromatherapy Family sells Products via the Website in a range of forms. The Customer must indicate the form and format of Products and together with any relevant specific specifications relating to their Order.
4.2. In consideration of payment by the Customer to Aromatherapy Family of the Price for each Order in accordance with clause 5 below plus any cost of packaging and postage as may be set out on the Website from time to time, Aromatherapy Family agrees to deliver the relevant Products to the Customer in the relevant form in accordance with the Customer’s Order.
4.3. Aromatherapy Family has licence arrangements with the Artists whose Products is sold via the Website. In the event that any such licence is terminated for any reason, Aromatherapy Family will be entitled to cancel any outstanding Order prior to delivery in the event that the terms of the licence with the relevant Artist will not allow Aromatherapy Family to fulfil the Order. In such circumstances, the Customer will be provided with a full refund of the Price for that Products.
4.4. The Customer agrees and accepts that:
4.4.1. Aromatherapy Family provides the Products, whether purchased as an Original or as a Print, without any warranty and Aromatherapy Family will have no responsibility for the content of the Products ordered by the Customer via the Website;
4.4.2. Aromatherapy Family is not responsible for reviewing or editing any of the content of the Products or any other information contained in or relating to the Products and the Customer acknowledges and accepts that the Products is provided to Aromatherapy Family on the basis that Aromatherapy Family will not exercise any control or judgment of the content of the Products;
4.4.3. accordingly, the Products is provided to the Customer “as is” and “as available” the Customer must, accordingly judge the suitability of the Products for the purpose intended and the Customer purchases the Products at the Customer’s own risk;
4.4.4. reasonable variations in colour, size and appearance between the Products as displayed on the Website and the Products actually delivered to the Customer and Aromatherapy Family will not be liable for any such minor variations.
5. Prices and Payment
5.1. Aromatherapy Family sells Products via the Website in a range of forms including in Original form (if available) and the Customer must indicate the form and format of Products and frame they require together with any specifications relating to their Order.
5.2. The Customer will pay the Price together with delivery costs for each Order on submitting their Order. Payment must be made:
5.2.1. online via the secure online e-commerce payment system on the Website utilising credit and debit cards listed on the Website or PayPal. The secure online e-commerce payment system service on the Website will be operated by PayPal. This secure online e-commerce payment system service may be changed from time to time by PayPal without prior notice;
5.2.2. via telephone by credit or debit cards listed on the Website;
5.2.3. or such other payment methods as noted on the Website (which include payment by cheque, bankers draft or postal order).
5.3. Delivery costs will be calculated by Aromatherapy Family on the basis of the standard charges charged by carriers used by Aromatherapy Family which may vary from time to time and will vary according to the weight and value of the Products. This cost will be confirmed to the Customer by Aromatherapy Family prior to submitting their Order and the Customer agrees to pay such delivery costs to Aromatherapy Family in addition to the Price. Notwithstanding this, under usual circumstances the cost of delivery of each Order in the United Kingdom will be between £2 – £4.
5.4. Aromatherapy Family will provide the Customer with a receipted invoice for all payments made to Aromatherapy Family for Orders. Further details regarding payment methods are set out on the Website or can otherwise be obtained by contacting Aromatherapy Family.
5.5. No Order will be processed or accepted by Aromatherapy Family and no Products will be delivered to the Customer unless and until the relevant Price for that Order has been received by Aromatherapy Family in cleared funds from the Customer.
5.6. Aromatherapy Family standard Prices for Products are subject to change from time to time by Aromatherapy Family and any such change will be notified by amending the relevant Prices displayed on the Website. Any increase in the Prices for Products will only apply to an Order placed after the date of the increase, and will not apply retrospectively.
6. Restrictions of the Internet
6.1. The Customer acknowledges and accepts that:
6.1.1. Aromatherapy Family has no control over the Internet which is a worldwide network of computer systems. Access to the Website, Order processing system and secure online e-commerce payment system on the Website will not be error free or uninterrupted and may be variable; and
6.1.2. information and other material accessible over the Internet via the Website including the digital content on the Website may contain viruses, worms, Trojan horses, cancel bots, or other harmful and destructive elements. Aromatherapy Family will not be liable for any direct, indirect, incidental or other loss or damages which result or may result from the Customer’s access to or use of the Internet or the Website.
6.2. The Website is maintained by Aromatherapy Family web hosting service provider. Every effort is made to ensure the continuity of the Website, but some occasional technical downtime beyond Aromatherapy Family’s control and/or the control of Aromatherapy Family’s hosting service provider may occur. Such downtime may prevent the Website or its content being available for the duration of the downtime and may result in errors occurring in the posting of Orders via the Website. Aromatherapy Family will not be liable for such delays nor errors resulting from any cause beyond Aromatherapy Family control and/or that of Aromatherapy Family’s web hosting provider including hosting server downtime.
7.1. Subject to these terms and conditions, the Customer may cancel any Order by e-mail to Aromatherapy Family at firstname.lastname@example.org quoting “Order Cancellation” in the subject heading and the relevant Order reference number in the body of the e-mail. Cancellation of an Order may only be made in accordance with clause 7.2 below.
7.2. In accordance with the Consumer Protection (Distance Selling) Regulations 2000, the Customer is granted a cancellation period of seven (7) days from the date of submission of the Order. The following will, therefore, apply to any cancellation received by Aromatherapy Family:
7.2.1. in the event that the Customer cancels its Order within the abovementioned seven (7) day period, on return by the Customer of the Products if already despatched, the Customer will be granted a full refund of the relevant Price;.
7.2.2. in the event that the Customer cancels its Order after the end of the abovementioned seven (7) day period, the relevant Price paid to Aromatherapy Family by the Customer will be non-refundable, subject to clause 9.
7.3. The terms of this clause 7 regarding cancellation of Orders are without prejudice to Aromatherapy Family Returns Policy set out in clause 9 below.
8. Delivery of Products
8.1. On receipt of payment of the Price from the Customer by Aromatherapy Family for an Order, Aromatherapy Family will arrange for delivery of the relevant Products to the Customer to the address stated by the Customer in the Order, except in the case of Products which is specified as for “collection only” from Aromatherapy Family premises. Delivery to P.O. Boxes will not be made.
8.2. Delivery will only be possible to the UK and Aromatherapy Family will not process Orders which request delivery to any other country:
8.3. Subject to Aromatherapy Family Returns Policy set out in clause 9 below, and unless otherwise agreed in writing by Aromatherapy Family, title and risk in all Products delivered by Aromatherapy Family to the Customer pursuant to an Order will take place once the Products is despatched for delivery by Aromatherapy Family.
8.4. Any timescales or dates indicated for delivery of Products are for guidance only and time for delivery will not be of the essence in this Agreement. If no timescales or dates are so indicated, delivery will be made by Aromatherapy Family within a reasonable time. Notwithstanding this, under usual circumstances Products for delivery in the United Kingdom should be despatched within 1 to 2 days from the date of the Order.
8.5. Any liability of Aromatherapy Family for non-delivery of the Products will be limited to replacing the Products within a reasonable time (except in the case of Original Products where no replacement is possible) or issuing a refund of the Price paid to the Customer. Reasonable evidence of non-delivery will be required by Aromatherapy Family and Aromatherapy Family will not be liable for more than one replacement of undelivered Products.
8.6. Without limitation to the provisions relating to Limitation of Liability in clause 11 below, Aromatherapy Family will not be liable or otherwise responsible for any loss or damage caused by late or delayed delivery of the Products to the Customer.
9. Returns Policy
9.1. In the event that any Products delivered to you pursuant to your Order is damaged or of a quality or specifications which are reasonably less than that represented on the Website or requested in the Order, the Customer may return the Products to Aromatherapy Family Y within 14 days of the date of delivery of the Products and, subject to clause 9.2 below, Aromatherapy Family will, at the Customer’s preference, either:
9.1.1. provide a replacement copy of the Product to the Customer; or
9.1.2. provide the Customer with a full refund of the Price and reasonable delivery costs within a reasonable time which under usual circumstances should be no more than 28 days.
9.2. Aromatherapy Family Returns Policy set out in clause 9.1 above is subject to the following terms:
9.2.1. any Original Products delivered to the Customer by Aromatherapy Family will be non-replaceable, and in the event of return of an Original piece of Products by the Customer in accordance with clause 9.1 above, only a refund of the Price to the Customer will be available under Aromatherapy Family Returns Policy;
9.2.2. in no circumstances will returned Products will be replaced by different Products from that originally requested in the Order. A new Order will be required for different Products;
9.2.3. undamaged Products or Products of a satisfactory quality will be non-returnable under Aromatherapy Family’s Returns Policy;
9.2.4. all returns of Products must be made in accordance with clause 9.3 below.
9.3. In order to return any Products pursuant to Aromatherapy Family’s Returns Policy set out in clause 9.1 above, the Customer must complete the following procedure:
9.3.1. the Customer must complete a returns form accessible via the Website, which must include the reference number of the Order, details of the reasons for return and whether replacement (if available) or refund is required;
9.3.2. in response to receipt of a completed returns form from the Customer via the Website, Aromatherapy Family will provide full written details of where the Customer should deliver the returned Products;
9.3.3. on receipt of the Customer’s returned Products at the address indicated, Aromatherapy Family will replace the Products or refund the Price in accordance with the relevant Aromatherapy Family returns form.
10. IPR (Intellectual Property Rights)
10.1. All IPR in the Products sold by Aromatherapy Family pursuant to an Order under these terms and conditions are and will remain the property of the relevant Artist(s) as properly licensed to Aromatherapy Family, and nothing in these terms and conditions will in any circumstances assign, sell or otherwise transfer the IPR in the Products to the Customer or any other person. Furthermore, the Customer is not granted any licence of the IPR in the Products by virtue of these terms and conditions. All IPR of the relevant Artist are hereby asserted and reserved.
10.2. Accordingly, Products is sold by Aromatherapy Family to Customers for non-commercial use by the Customer only and reproductions of the Products may not be made or re-sold without the express permission of the relevant Artist.
10.3. The Customer will be responsible for the Customer’s use of the Products and the Customer acknowledges and accepts that Aromatherapy Family does not make any representation or warranty about the Products whether express or implied. For the avoidance of doubt, Aromatherapy Family does not warrant that the Products will not contain or include any content that is likely to infringe the IPR of any third party.
10.4. Subject to clause 11 below, Aromatherapy Family will not be liable to the Customer damages, costs and losses incurred by the Customer arising out of any claim made against the Customer for infringement of any IPR of any third party caused by the Products or the Customer’s use of the Products.
11. Limitation of Liability
11.1. The Customer acknowledges and accepts that the following terms reflect a fair allocation of risk between the parties. These terms and conditions set out Aromatherapy Family’s entire liability to the Customer and all other liability of Aromatherapy Family to the Customer is hereby excluded, subject that nothing will exclude or restrict Aromatherapy Family’s liability for fraudulent misrepresentation and/or for death or personal injury to the extent that such injury results from Aromatherapy Family’s sole negligence.
11.2. Subject to clause 11.1 above, the Customer agrees that Aromatherapy Family’s total liability under these terms and conditions will not exceed the Price actually paid by the Customer to Aromatherapy Family relating to the value of the relevant Order giving rise to the alleged claim including where such liability arises out of Aromatherapy Family’s negligence.
11.3. In no event will Aromatherapy Family be liable to the Customer whether in contract, tort, by statute or otherwise for any special, indirect or consequential loss or damage arising out of or in connection with the sale of the Products to the Customer, including without limitation: loss of business and/or goods, loss of goodwill, loss of profits, loss and/or corruption of data and/or damages awarded against the Customer as a result of legal proceedings by any third party in relation to the Products, including any claim that the Products infringes the IPR of any third party. For the avoidance of doubt, neither the types of loss and/or damage specified above nor any similar types of loss and/or damage will constitute direct loss for the purposes of this agreement.
11.4. Aromatherapy Family will not be liable to the Customer for any acts, omissions or failures of third party sub-contractors used by Aromatherapy Family in delivering Products to the Customer pursuant to Orders placed by the Customer under these terms and conditions, including but not limited to intermediary suppliers of Products, service providers for the delivery of Products and service providers of the secure online e-commerce payment system on the Website.
11.5. Nothing in these terms and conditions will limit your statutory rights as a consumer.
12.1. The Customer warrants and undertakes that:
12.1.1. it has the power and authority to enter into this contract with Aromatherapy Family;
12.1.2. it will not use the Website or Products for any unlawful purpose or which gives rise to civil or criminal liability;
12.1.3. it will not use the Website or Products in conjunction with any abusive, illegal, pornographic, defamatory, libellous, untrue, discriminatory, obscene, inflammatory or racist material or in any way which will or is likely to bring the relevant Artist or Aromatherapy Family into disrepute;
12.1.4. it will not use the Website or Products to infringe the IPR of any third party.
12.2. Notwithstanding the above, the Customer warrants that the Customer will be truthful and honest in its use of the Website and make purchases of Products in a responsible and reasonable manner and only as envisaged by these terms and conditions.
12.3. Any breach of these warranties will entitle Aromatherapy Family to cancel any Order at Aromatherapy Family’s discretion and Aromatherapy Family may at its discretion cancel all or any other Orders made by the Customer and terminate this agreement without notice.
12.4. Aromatherapy Family gives no warranties with regard to the Products or with regard to the content of the Website and to the maximum extent permitted by law, Aromatherapy Family excludes liability for all representations, warranties, conditions and other terms which but for this notice would have effect or be implied.
12.5. The Customer will indemnify and hold harmless Aromatherapy Family in full and defend at its own expense Aromatherapy Family against all claims, liabilities, costs and losses whatsoever and howsoever incurred by Aromatherapy Family arising out of any claim made against Aromatherapy Family as a result of the breach by the Customer of the above warranties.
13. Data Protection
The Customer agrees to the reasonable processing of personal data (as defined in the Data Protection Act 1998) by Aromatherapy Family for the purposes of processing the Customer’s Orders and delivering the Products to the Customer. In processing personal data, Aromatherapy Family will comply with all relevant legislation, including but not limited to the Data Protection Act 1998.
14.1. Aromatherapy Family may terminate this Agreement at any time for any reason on notice in writing (which may be by e-mail) to the Customer in the event of any breach by the Customer of the provisions of these terms and conditions.
14.2. On termination, any outstanding Order of the Customer will be immediately cancelled. Except as otherwise provided in these terms and conditions, the Price paid to Aromatherapy Family for the relevant Order will be refunded on termination, unless the relevant Products in question has been despatched to the Customer prior to termination in which case the relevant Price will not be refunded.
15.1. Any notice required or permitted under these terms and conditions will be in writing (which may be by e-mail) and will be deemed to have been properly given:
15.1.1. 48 hours after being posted by first class mail with postage prepaid to the address set out on the Submission or other address notified for the purpose; or
15.1.2. at close of business on the day of effective transmission if sent by e-mail to an e-mail address notified for that purpose.
16. Force Majeure
Aromatherapy Family will not be liable for failure to meet its obligations under these terms and conditions if Aromatherapy Family or its contractors are prevented from or delayed in doing so due to circumstances beyond Aromatherapy Family reasonable control including, without limitation, acts of God, governmental actions, war, acts of terrorism, fire, explosion, flood, strikes or other labour disputes, or restraints or delays affecting carriers or inability or delay in obtaining supplies.
17.1. No provision of these terms and conditions will be enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not party to it.
17.2. Aromatherapy Family may assign its rights or obligations under these terms and conditions at anytime. The Customer may not assign its rights or obligations under these terms and conditions without Aromatherapy Family ‘s prior written consent.
18. Governing Law
These terms and conditions will be governed by English law and the parties hereby submit to the exclusive jurisdiction of the English courts.